How does a dispatcher manage multiple calls at once?

A dispatcher manages multiple calls by prioritizing incoming calls and delegating responses. This approach is essential because it allows the dispatcher to assess the urgency and nature of each call effectively. By determining which calls require immediate attention—such as those related to life-threatening situations or emergencies—and addressing those first, the dispatcher can ensure that resources are allocated efficiently.

Additionally, delegation is a crucial part of this process; it enables the dispatcher to assign appropriate personnel or units to handle various situations based on their urgency and complexity. This method maximizes the effectiveness of the response team and helps maintain a high level of service during busy periods, ensuring that all callers are attended to as swiftly and appropriately as possible.